Marking a significant leap forward in its growth and innovation strategy, independent hotel management company, Trilogy Hotels is proud to welcome five highly-regarded executives to its leadership team. Trilogy Hotels is committed to advancing hotel operations and boosting profitability in Australia and New Zealand by providing hotel owners and teams access to the best-in-market leadership and talent.
“This is a special time for our company and our industry, as we see an unprecedented engagement with independent operating models. We are excited to continue our journey of growth, success, and service with our incredible team,” says Scott Boyes, CEO of Trilogy Hotels.
Shaizeen Contractor has been appointed Chief Commercial Officer.
Previously Senior Commercial Director of Australasia at Hilton Hotels, Shaizeen was responsible for driving the sales, marketing, distribution, and revenue management strategy for Hilton’s 31 hotels across Australia, New Zealand, Fiji and Papua New Guinea. Key achievements include supporting the business through the pandemic and delivering the best market share premiums across the portfolio, optimising rate growth opportunities, and ensuring each hotel has a commercial strategy to drive performance.
Passionate about growing and developing team members and being the Australasia lead for Hilton’s APAC Women Team Member Resource Group, Shaizeen supported many in their career journey and growth at Hilton. Bringing over 20 years of industry experience, Shaizeen has worked in a variety of roles, including as Group Director of Sales and Distribution with TFE Hotels before serving as their Chief Revenue Officer.
Over eleven years with TFE Hotels, Shaizeen was responsible for driving the profitable top-line performance for 78 hotels across Australia, NZ and Europe, supporting the business performance with new technology and enhanced capabilities. Before her time at TFE, Shaizeen spent four years in New York as Area Director of Revenue for Highgate Hotels, a leading US independent hotel management group.
Shaizeen will lead a cohesive commercial strategy for Trilogy Hotels’ growing portfolio, delivering for owners above fair market share results. Shaizeen is known as one of the strongest commercial leaders in the Pacific and adds world-class expertise to an already impressive line-up.
Mardi Sparrow has been appointed Chief People Officer.
Mardi brings over 20 years of industry experience to the Trilogy Hotels team, most recently as Director of Human Resources Australasia and Pacific at IHG. In this role, she spent four years overseeing IHG’s 48 managed hotels and 6500 employees across 8 countries.
Mardi previously worked for IHG in Japan and Australia holding the Area Director of Human Resources role at key InterContinental properties. Before this, she held Human Resources and L&D leadership positions for numerous global brands including Shangri-La, Radisson, and Raffles, working across Asia, the sub-continent and Australia. Having started her career in hotel operations her first role in Human Resources was with the Sydney Organising Committee for the Olympic Games.
In her new role, Mardi will oversee the development and implementation of best practices across the employee life cycle at each of Trilogy’s hotels, ensuring a consistently rewarding employment experience, and enhancing engagement and retention. Mardi’s extensive knowledge of employer obligations and performance management will strengthen Trilogy’s onsite hotel teams and her passion for this industry embodies the culture Trilogy Hotels is creating.
Ben Salter has been appointed Director of Distribution & Systems.
Ben has over 30 years of industry experience managing revenue, sales and distribution teams at Accor and Stamford Hotels and Resorts. He most recently served as Director of Distribution Systems for Accor in the Pacific, overseeing more than 400 hotels across the Pacific. In this role, Ben was responsible for deploying Accor’s distribution strategy and maximising market and profitability across the entire portfolio.
Trilogy is focused on delivering revenue to hotels in the most efficient form, and Ben will work alongside Trilogy’s hotels to ensure this happens. In his new role, Ben will oversee the distribution strategy and systems ecosystems, working with commercial teams to implement and administer best-in-class systems.
Under Ben’s expertise and guidance, this agile, innovative approach will tie the two functions together resulting in a targeted distribution strategy, with lower channel costs, maximised occupancy, and enhanced revenue. These are the systems that underpin Trilogy’s innovative approach to distribution and revenue management.
Ben’s extensive experience as a team trainer ensures hotel team members have effective support. Ben is a proud graduate of Blue Mountains International Hotel Management School.
Josie Hungerford has been appointed Director of Growth & Corporate Affairs.
Before joining Trilogy, Josie was a highly regarded Associate Director of Development at Radisson Hotel Group. In this role, Josie was responsible for sourcing and securing hotel management and franchising opportunities in Australia, New Zealand and the South Pacific.
Beginning her career as a corporate lawyer, Josie spent several years advising global companies, locally and internationally. Her experience includes hotel, resort and mixed-use transactions as well as commercial dispute resolution and international regulatory matters.
In her new role with Trilogy, Josie will spearhead the execution of Trilogy’s portfolio growth strategy and large-scale corporate projects.
Possessing a deep understanding of owners’ commercial objectives, Josie brings a creative and outcome-driven approach to each opportunity, ensuring a bespoke and optimal outcome for each owner and partner.
Amanda Warner has been appointed Corporate Support Manager.
Amanda brings extensive experience in administration and supporting teams across multiple industries, including non-profit, legal, and sales. In her most recent role as Talent and Culture Coordinator with Accor, she facilitated hotel recruitment, onboarding, and company-wide initiatives.
Amanda has experience in conflict resolution and is passionate about building collaborative workplace cultures. In her role with Trilogy, she will be responsible for planning and executing the company’s administrative workflows and supporting the executive team.
“With each of our leaders at the helm of their respective areas of responsibility, we are poised to expand our portfolio, deliver best in market outcomes for owners and unparalleled experiences to our hotel owners, teams, and guests,” Boyes shares. “We want to thank our wonderful industry partners for developing amazing home-grown talent, and we are proud to continue their development journey.”